What are your opening hours?
We are open 7 days a week from 9:00 to 18:00. We are only closed on Kings Day, 27 April.
How much is the bike rental?
The price depends on the type of bike and the rental hours. The rent is always charged afterwards and calculated in days or half days so you never pay too much. You can check the prices on our website or contact us.
How can I extend my bike rental?
You can just keep the bike as long as you want becasuse the rent is charged afterwards. Be aware that we are open daily from 9:00 to 18:00.
Can I return my bike after opening hours?
This is possible when you have a credit card. Please request for a late return when you pick up your bike and we will help you.
What deposit do you need?
We require a copy of a credit card or one ID per 4 bikes.
Does the bike come with locks?
Every bike comes with 2 locks. We will explain to you how to use them. Always use both locks when you park your bike!
What happens when my bike gets stolen?
When your bike is stolen you are liable for the replacement costs of the bike. This depends on the type of bike and is a minimum of 400 euro. If you have taken the optional theft insurance and meet the conditions you only pay the deductible of 50 euro (normal bike).
What are the conditions of the theft insurance?
To successfully claim the theft insurance you need to have: 1. parked and locked your bike with both locks and according our instructions; 2. returned both bike keys; 3. pick up a police report. If you meet the conditions you pay the deductible instead of the replacement costs of the bike.
Do you charge for damage?
We don't charge for damage unless the bike has been mistreated or the traffic rules or our instructions were ignored.
What should I do when I have a flat tire or other problem?
In case of a flat tire or other problem with your bike you have to walk the bike back to the shop. You can call us for instructions and assistance.
Can I park my bike anywhere?
Always park your bike at designated bicycle parking spots or bike racks. Your bike will be removed by the municipality if it's not parked correctly. Especially at train stations, squares like Leidseplein and Rembrandtplein and busy areas.
Can we use the bike with 2 people?
It's not allowed to use a single bike with 2 persons. This is not safe and will cause damage to the bike. Rent a tandem bike if you want to ride together!
Do I need to reserve a bike?
It's usually not necessary to reserve regular city bikes but it can be busy during the holiday season. We recommend to make a reservation for special bikes and large groups.
Can you handle large groups?
We often have groups up to 100+ people and can service any number. Please make a reservation for large groups so we can ensure a smooth process.
